To further support your experience in HeinOnline, we are now offering a live support feature for users to seek immediate help from a HeinOnline Support representative. This feature allows you to talk live with one of our representatives via a secure chat room, and get quick answers to your questions without having to wait for a reply email or pick up the phone and call us. This is accessible through the “Help” button found in the upper right hand corner, on the welcome screen, and in the technical and training sections of the home page.
Look for the Live Help icon on any of these screens to initiate a chat with our support team or email us when we are unavailable. If a HeinOnline Support representative is available to chat the icon will indicate “Online, click to chat”. If our representatives are unavailable, the icon will specify “Offline, click to email”, giving you the option to email us with your question(s).
We hope you enjoy this new feature and find it helpful when working in HeinOnline!