Newly Redesigned Help and Support Page & Training Available

Enhancements, FAQ, HeinOnline Support, Training, What's New
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Now featuring HeinOnline's newly redesigned Help and Support Pages.

HeinOnline has just launched a new Help Page.  This page is more user friendly than the previous page and integrates the HeinOnline blog so that you can see other help topics and subjects previously discussed in HeinOnline.

If you have a question about something you are researching in HeinOnline or if you do not know how to use a feature of HeinOnline, our Help Page has training guides, library specific support, our most frequently asked questions on a variety of topics and video demonstrations.

The new Help Page is fully searchable and your search results will include the aforementioned resources and blog posts that have discussed your topic.  The search box also includes an autofill feature.  Simply start typing your search terms into the search box and HeinOnline will suggest possible search topics for you.

Additionally, you may access the HeinOnline help page from anywhere in HeinOnline by clicking the "Help" button in the top right corner.

HeinOnline also has training available.

Would you like to learn new ways to use HeinOnline?  Do you need basic training in HeinOnline for your team?   Our support specialists are able to provide training live via web conference or in person.  We can tailor our training to meet your needs. Whether you need a basic introduction to HeinOnline or want advanced training on a particular topic, our support specialists are here to help.   To request a training session, please fill out our Training Request Page.

For additional assistance, you may contact us via email at holsupport@wshein.com

You can also request a chat with a HeinOnline support representative or you may contact us via phone at (800) 277-6995.

The new Help Page is updated on a daily basis, so check back frequently for new and enhanced content!