HeinOnline has always been receptive to customer feedback—many of our best tools have resulted from users’ ideas. We offer multiple methods of feedback submission, including email, phone, live chat, a feedback form, and social media. Recently, we were able to implement two new features in our print/download tool, thanks to users’ suggestions.
PDFs Now Link Back to HeinOnline Documents
Recently, Twitter user @davidlnoll requested that we “add a clickable link in downloaded PDFs that takes you back to where the file came from in HeinOnline.” We contacted David on Twitter with a proposed solution, and the new feature became available with the August HeinOnline content release…