A Tale of Two Customer Suggestions

Enhancements, Feedback, Printing/Downloading
Shannon Sabo

HeinOnline has always been receptive to customer feedback—many of our best tools have resulted from users' ideas. We offer multiple methods of feedback submission, including email, phone, live chat, a feedback form, and social media. Recently, we were able to implement two new features in our print/download tool, thanks to users' suggestions.

PDFs Now Link Back to HeinOnline Documents

Recently, Twitter user @davidlnoll requested that we "add a clickable link in downloaded PDFs that takes you back to where the file came from in HeinOnline." We contacted David on Twitter with a proposed solution, and the new feature became available with the August HeinOnline content release…

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New Digital Signs Available in HeinOnline's Librarian's Corner

Feedback, Library Corner, What's New
Miranda Rosati

From a customer suggestion, we recently added four new digital signs to HeinOnline's Librarian's Corner for you to download to promote HeinOnline in your organization. The new signs highlight the following HeinOnline collections: Revised Statutes of Canada, Canada Supreme Court Reports, English Reports and World Constitutions Illustrated. We also have about a dozen other digital signs available to download in the Librarian's Corner, so feel free to head on over and check them out! If you have any suggestions for a digital sign you'd like to see, let us know at marketing@wshein.com.

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Collection Development Survey – Tell Us What You Would Like to See Added to HeinOnline

Feedback, Miscellaneous, survey
admin

Two years ago we distributed a collection development survey to find out what content you wanted to see added to HeinOnline and how you would prioritize them in terms of importance. We are pleased to announce that the six collections we asked you to prioritize two years ago have since been added to HeinOnline and are fully available, including the U.S. Code, Bar Journals and the entire back file of the CFR.

Now we would like to ask you for your feedback again. We have outlined nine collections for which we would like you to indicate the level of priority you would assign to each in regards to seeing it included in HeinOnline.  We also invite any additional feedback about adding new collections or adding new material to collections already available…

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HeinOnline Development Survey – Tell Us What You Think

Feedback, Miscellaneous
admin

HeinOnline is always looking for feedback about the usability and functionality of the database.  With the extensive amount of content, features, tools, and enhancements that we are adding, it is important to us to reach out to you and find out what you think.

We invite you to complete a very brief survey by clicking on the link at the top of this message.  The goal of this survey is to obtain your feedback and subsequently explore ways to improve the overall usability of the database.

Thank you for your participation and we look forward to your feedback…

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