New HeinOnline Knowledge Base

Enhancements, Functionality, HeinOnline Support, Training, What's New
Bonnie Hein

We have been diligently working to develop our new HeinOnline Knowledge Base and are excited to announce that it is now available!

Click the Help drop-down menu located in the top right corner of any page in HeinOnline to select the new Knowledge Base, which is also available at help.heinonline.org:

The Knowledge Base is now full-text searchable, and each article is categorized for easy browsing. Six popular categories appear on the Knowledge Base homepage, and others are accessible by clicking them from within search results:

As you enter your search terms, results will auto-fill as you type…

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Top Five Ways to Get In Touch

Exploring HeinOnline, HeinOnline Support
Shannon Sabo

It's 10 a.m. on the Monday your legal brief is due. You've been up since yesterday, and coffee is the only thing keeping your eyes open. You need to check all of your citations to make sure they're correct, and just realized you need to retrieve several Federal Register documents that you thought you printed in the library, but they've gone missing.

It's 4 p.m. on Friday, and you're looking forward to an evening with your long-lost friends, when your boss calls. She needs you to find the official version of several Supreme Court cases, and she needs them NOW.

Don't panic!

HeinOnline is the world's largest fully-searchable, image-based legal research database.  It's one-stop shopping when you need government documents…

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New Video Available: Create an eTOC Alert

HeinOnline, HeinOnline Support, MyHein, Tips and Tricks, Training
Shannon Sabo

Would you like to be alerted as soon as new material for a title becomes available in HeinOnline? ElectronicTable of Contents (eTOC) Alerts are an easy way to manage your online collections, and they ensure that you will never miss a new issue of your selected titles. Alerts are sent to users as soon as content is uploaded to HeinOnline.

For a short video tutorial on how to set up eTOC alerts in HeinOnline, please see below or click this link!

Simply create a MyHein account and navigate to the desired title using the A-Z index from the top of a collection homepage:

You can also locate the title using the Catalog search option from the HeinOnline Welcome Page:

Click the title from either location…

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Newly Redesigned Help and Support Page & Training Available

Enhancements, FAQ, HeinOnline Support, Training, What's New
admin

Now featuring HeinOnline's newly redesigned Help and Support Pages.

HeinOnline has just launched a new Help Page.  This page is more user friendly than the previous page and integrates the HeinOnline blog so that you can see other help topics and subjects previously discussed in HeinOnline.

If you have a question about something you are researching in HeinOnline or if you do not know how to use a feature of HeinOnline, our Help Page has training guides, library specific support, our most frequently asked questions on a variety of topics and video demonstrations.

The new Help Page is fully searchable and your search results will include the aforementioned resources and blog posts that have discussed your topic.  The search box also includes an autofill feature.  Simply start typing your search terms into the search box and HeinOnline will suggest possible search topics for you…

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Service Update – HeinOnline is Migrating to a New Server

HeinOnline Support, Miscellaneous
admin

Service Update – HeinOnline is Migrating to a New Server on Monday, August 15, 2011 at 11:00 A.M. EDT

On Monday August 15, 2011 at 11:00 AM EDT we will be migrating to a new HeinOnline Server to improve server performance.  This server change should have little impact on your organization’s access to HeinOnline unless you are using an IP address to access HeinOnline instead of the domain name of heinonline.org.  If your organization accesses HeinOnline through a Proxy Server, you may be using an IP address in your proxy configuration which will cause some issues accessing the database.  If your proxy configuration references  HeinOnline as “*.heinonline.org” and not by it’s IP address, you should not experience any problems.…

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