Tools for Researching Remotely in HeinOnline

Citations, Exploring HeinOnline, MyHein, ScholarCheck, Searching, Technical Support, Tips and Tricks
Tara Kibler

When you’re stuck in a research rut, the library is an understated comfort. Libraries are a place of wonder, filled to the brim with every flavor of resource imaginable, and manned by experts willing and able to help patrons tackle nearly any research question. Among their many roles, librarians are explorers, armed with the skills required to navigate their expansive collections and locate exactly what you need (if not more).

As researching remotely has become the norm over the past few months, many librarians have shifted their expertise to a virtual role to continue their passion of assisting patrons and students. At times, however, this new remote research dynamic may require you to venture into HeinOnline without a trusty librarian by your side…

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Enhancement to HeinOnline’s Infrastructure Affects Usage Statistics Metric

Access, HeinOnline Updates, Technical Support
Benjamin Boron

Effective April 1, 2019:  In order to improve HeinOnline and the overall user experience, enhancements have been made to HeinOnline’s infrastructure.   Other than increased performance, these changes will not be noticeable to the end user.  However, as a result of these enhancements, you will most likely notice a significant decrease in the number of ‘Hits‘ reported, beginning with your April 2019 usage statistics.  Other metrics (Articles, Page Views, Visits, and Searches) are not affected by the changes.



Significant decrease is expected for the number of monthly ‘Hits’ reported…

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Don't Get Denied: Make Sure Your Current Information Is On File With Us!

Exploring HeinOnline, Technical Support
Shannon Furtak

Stay Connected: Update IP Addresses and Ranges

Each day, hundreds of IP addresses try to access HeinOnline but are rejected because those addresses are not authenticated to the database. Surprisingly, the HeinOnline development team started finding that some of these addresses belong to universities and law firms who already subscribe! Most subscribers have organization-wide access, so make sure IP information from all areas has been provided to us.

The start of a new year is the perfect time to do some housekeeping. Check in with your organization's information technology team to determine if any IP addresses may have changed, or if new addresses or ranges may have been added. Then, email updated IP information to so we can verify that we have the most current information on file…

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Important Information About HeinOnline Systems

System Maintenance, Technical Support
Shannon Furtak

As HeinOnline continues to grow, we have expanded the size and depth of our server platforms, and enhanced security and failover mechanisms behind the scenes. These enhancements enable our users to have a seamless and positive legal research experience when we perform routine server maintenance or encounter unexpected downtime.

HeinOnline operates using numerous hardware and internet connection redundancies. During periods of server maintenance, it is necessary to move database functionality between servers and internet connections. Therefore, we have developed the following recommended configurations in order to ensure that customers are not affected by changes in HeinOnline operations. Please pass this information to your library's technical services department to ensure your library has uninterrupted access.

Official HeinOnline Recommended Configurations

In order to provide the best possible HeinOnline research experience…

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Using Dropbox in HeinOnline via a Proxy Server

Functionality, Technical Support
Shannon Furtak

Recently, we added the ability to download PDFs from HeinOnline directly into your DropBox Account, which is described in detail here.

Users who access HeinOnline via proxy servers have reported a problem using Dropbox. We determined that this is occurring because Dropbox does not recognize the domain of the proxy server within the HeinOnline application. We do have the ability to add proxy server domains to the Dropbox application in HeinOnline; we encourage users to contact us with their proxy domains as these will be added individually and will enable all users of HeinOnline to take advantage of this great feature!

Please send your proxy domain to or contact us with questions at (800) 277-6995…

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HeinOnline Title Lists Converting Exclusively to KBART Format

Enhancements, Technical Support, What's New
Shannon Furtak

In the very near future, we will be eliminating the option to download lists of titles in HeinOnline as a CSV file type. Instead, we will exclusively use KBART as the delivery method for this information. We have recently enhanced our KBART files to conform with the latest (Phase II) Recommended Practice Report; also, these KBART files contain the same title metadata that was available using the CSV file type.

Knowledge Bases and Related Tools (KBART)  was created by The National Information Standards Organization (NISO) in 2010 to improve the supply of data to link resolvers and knowledge bases, in order to improve the efficiency and effectiveness of OpenURL linking. KBART focuses specifically on data related to content holdings rather than on bibliographic data about individual titles…

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Is the article you are looking for included in HeinOnline?

FAQ, Law Journal Library, Searching, Technical Support, Tips and Tricks, Training
HeinOnline Blogger

One of the more frequent requests we receive in HeinOnline support is for help locating a specific article a researcher is looking for. We have covered this process before in earlier posts, but in this post I am going to tie the whole process together.

First, I want to break down the key points of information that we can use to find an article, and how these can be used to find what you are looking for:

  1. The title of the journal in which the article is published.
  2. A key phrase located in the article.
  3. The title of the article.
  4. The name of the author of the article…

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HeinOnline's Tip of the Week: How to Open PDF files directly in Acrobat

Technical Support, Tips and Tricks
HeinOnline Blogger

Recently, some users have reported problems saving the PDFs that they have downloaded from HeinOnline. The problem in particular is that their option to save the PDF has actually disappeared! We believe that the cause of the disappearing ‘Save’ button is one of Windows Vista’s security measures. In some cases Windows does not recognize the origin of the PDF file, and in order to protect the user, it removes the ability to save the file to the computer. If you are experiencing this problem, we have provided a simple way of saving your files without have to alter your security settings.

These instructions apply to those HeinOnline users using Adobe Acrobat, or Acrobat Reader. Changing these setting will cause the Adobe program to open the file outside of your browser window…

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