Don't Get Denied: Make Sure Your Current Information Is On File With Us!

Exploring HeinOnline, Technical Support
Shannon Sabo

Stay Connected: Update IP Addresses and Ranges

Each day, hundreds of IP addresses try to access HeinOnline but are rejected because those addresses are not authenticated to the database. Surprisingly, the HeinOnline development team started finding that some of these addresses belong to universities and law firms who already subscribe! Most subscribers have organization-wide access, so make sure IP information from all areas has been provided to us.

The start of a new year is the perfect time to do some housekeeping. Check in with your organization's information technology team to determine if any IP addresses may have changed, or if new addresses or ranges may have been added. Then, email updated IP information to techsupport@wshein.com so we can verify that we have the most current information on file…

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Important Information About HeinOnline Systems

System Maintenance, Technical Support
Shannon Sabo

As HeinOnline continues to grow, we have expanded the size and depth of our server platforms, and enhanced security and failover mechanisms behind the scenes. These enhancements enable our users to have a seamless and positive legal research experience when we perform routine server maintenance or encounter unexpected downtime.

HeinOnline operates using numerous hardware and internet connection redundancies. During periods of server maintenance, it is necessary to move database functionality between servers and internet connections. Therefore, we have developed the following recommended configurations in order to ensure that customers are not affected by changes in HeinOnline operations. Please pass this information to your library's technical services department to ensure your library has uninterrupted access.

Official HeinOnline Recommended Configurations

In order to provide the best possible HeinOnline research experience…

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Using Dropbox in HeinOnline via a Proxy Server

Functionality, Technical Support
Shannon Sabo

Recently, we added the ability to download PDFs from HeinOnline directly into your DropBox Account, which is described in detail here.

Users who access HeinOnline via proxy servers have reported a problem using Dropbox. We determined that this is occurring because Dropbox does not recognize the domain of the proxy server within the HeinOnline application. We do have the ability to add proxy server domains to the Dropbox application in HeinOnline; we encourage users to contact us with their proxy domains as these will be added individually and will enable all users of HeinOnline to take advantage of this great feature!

Please send your proxy domain to holsupport@wshein.com or contact us with questions at (800) 277-6995…

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HeinOnline Title Lists Converting Exclusively to KBART Format

Enhancements, Technical Support, What's New
Shannon Sabo

In the very near future, we will be eliminating the option to download lists of titles in HeinOnline as a CSV file type. Instead, we will exclusively use KBART as the delivery method for this information. We have recently enhanced our KBART files to conform with the latest (Phase II) Recommended Practice Report; also, these KBART files contain the same title metadata that was available using the CSV file type.

Knowledge Bases and Related Tools (KBART)  was created by The National Information Standards Organization (NISO) in 2010 to improve the supply of data to link resolvers and knowledge bases, in order to improve the efficiency and effectiveness of OpenURL linking. KBART focuses specifically on data related to content holdings rather than on bibliographic data about individual titles…

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Is the article you are looking for included in HeinOnline?

FAQ, Law Journal Library, Searching, Technical Support, Tips and Tricks, Training
admin

One of the more frequent requests we receive in HeinOnline support is for help locating a specific article a researcher is looking for. We have covered this process before in earlier posts, but in this post I am going to tie the whole process together.

First, I want to break down the key points of information that we can use to find an article, and how these can be used to find what you are looking for:

  1. The title of the journal in which the article is published.
  2. A key phrase located in the article.
  3. The title of the article.
  4. The name of the author of the article…

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HeinOnline's Tip of the Week: How to Open PDF files directly in Acrobat

Technical Support, Tips and Tricks
admin

Recently, some users have reported problems saving the PDFs that they have downloaded from HeinOnline. The problem in particular is that their option to save the PDF has actually disappeared! We believe that the cause of the disappearing ‘Save’ button is one of Windows Vista’s security measures. In some cases Windows does not recognize the origin of the PDF file, and in order to protect the user, it removes the ability to save the file to the computer. If you are experiencing this problem, we have provided a simple way of saving your files without have to alter your security settings.

These instructions apply to those HeinOnline users using Adobe Acrobat, or Acrobat Reader. Changing these setting will cause the Adobe program to open the file outside of your browser window…

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How to Request a Change/Update to Your IP Addresses

FAQ, Miscellaneous, Technical Support
admin

Do you need to update, change, add or remove an IP address from your subscription? If you are an administrator of HeinOnline at your institution, you may request changes to your registered IP addresses. To request a change to your registered IP’s, please send an email to techsupport@wshein.com with the following information:

1. Your Contact Information (Name, Phone Number and Email Address)
2. Institution Name
3. Description of the changes that need to be implemented

Please do not call us with this information, as we are unable to accept these requests via phone. For confirmation purposes, we require the request in writing.

If you are requesting an addition of a new IP address…

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