The Hein Company has long enjoyed a reputation of having the best customer service in the industry. We have always welcomed both positive and negative customer feedback. We recently surveyed our customers to find out what they liked best about HeinOnline and what features could use improvement. While we learned that we’re doing many things right, we found much that could be improved with our searching and search results.
We have taken this feedback seriously and will be implementing many of the suggestions we received as we work to enhance the HeinOnline interface over the next few months. In the meantime, we have drastically improved the algorithm we use for calculating search result relevancy.
Improvements to Search Relevancy Algorithm
We found that many users apply a “Google” search technique when using the advanced search boxes in HeinOnline…