Support Resources

At the core of the Hein Company’s mission is our dedication to providing the best customer service in the industry. To provide the most accessible and user-friendly HeinOnline experience, we’ve made several resources and a dedicated Support Team available for your use. 

Browse the resources below for the most productive use of the HeinOnline interface, our tools, and our 90+ databases.

Knowledge Base

This first stop for HeinOnline knowledge answers FAQs, offers tips and tricks, provides links to guides and videos, and more.
HeinOnline Knowledge Base Landing Page
HeinOnline LibGuide


Our LibGuides feature database-specific content, search tips, tools, and more. Libraries can even feature our LibGuides on their own websites!

Live Chat

For quick answers, we encourage subscribers to start a one-on-one chat with a dedicated HeinOnline support specialist.
Live chat with HeinOnline Support

Live Training

Want to walk through HeinOnline with an expert? Our support specialists can provide individualized database training and product demos.

Phone Support

Fast, friendly, and personal customer service and support is available by phone during business hours. Give us a ring!