Support Resources
At the core of the Hein Company’s mission is our dedication to providing the best customer service in the industry. To provide the most accessible and user-friendly HeinOnline experience, we’ve made several resources and a dedicated Support Team available for your use.
Browse the resources below for the most productive use of the HeinOnline interface, our tools, and our 90+ databases.
Knowledge Base
This first stop for HeinOnline knowledge answers FAQs, offers tips and tricks, provides links to guides and videos, and more.
LibGuides
Our LibGuides feature database-specific content, search tips, tools, and more. Libraries can even feature our LibGuides on their own websites!
YouTube
Find how-to videos for the various HeinOnline collections, general searching and navigating videos, as well as other useful tips and tricks for using HeinOnline.
Live Chat
For quick answers, we encourage subscribers to start a one-on-one chat with a dedicated HeinOnline support specialist.
Live Training
Want to walk through HeinOnline with an expert? Our support specialists can provide individualized database training and product demos.
Phone Support
Fast, friendly, and personal customer service and support is available by phone during business hours. Give us a ring!