Enhancement to HeinOnline’s Infrastructure Affects Usage Statistics Metric

Access, HeinOnline Updates, Technical Support
Benjamin Boron

Effective April 1, 2019:  In order to improve HeinOnline and the overall user experience, enhancements have been made to HeinOnline’s infrastructure.   Other than increased performance, these changes will not be noticeable to the end user.  However, as a result of these enhancements, you will most likely notice a significant decrease in the number of ‘Hits‘ reported, beginning with your April 2019 usage statistics.  Other metrics (Articles, Page Views, Visits, and Searches) are not affected by the changes.



Significant decrease is expected for the number of monthly ‘Hits’ reported.

A ‘hit’ is defined as any request a client browser makes to the HeinOnline server when authenticated. Since each request made by a client browser is considered a hit, it is possible to have multiple hits on the same page.


‘Article’ counts the number of times one or more pages of an article are viewed or downloaded. If you view or download the same article multiple times, each one is counted as an article request.

Page View

‘Page view’ counts the number of actual HeinOnline content pages viewed online.


‘Visit’ counts the number of unique HeinOnline server sessions for an account. If your browser does not accept cookies, each server request creates a new session and counts as another visit. This metric counts both specific HeinOnline sessions and also the number of unique sessions within a specific title or collection. Thus, each title or collection a user visits during a single session counts as a ‘visit’ to that title or collection. Therefore, adding up the number of visits by titles or collections may be overstated.


‘Search’ is the cumulative number of searches performed in HeinOnline, including those from the main landing page and from within individual databases.


HeinOnline provides overall account usage statistics, broken down by month. The metrics included are noted above.

To receive monthly usage statistics via email, please contact holsupport@wshein.com and we will add you to our distribution list.  You can also view your institution’s usage stats in our customer portal.  To request credentials for our customer portal, please contact customerservice@wshein.com.

Need help searching or navigating HeinOnline? Contact our dedicated support team at (800) 277-6995, email us, or chat with us!

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